Consumer Privacy and Security Policy for Adult Products. At lovehub, we prioritize the privacy and security of our consumers, recognizing the sensitivity of the products we offer. This Consumer Privacy and Security Policy outlines our commitment to protecting your personal information and ensuring a secure experience when using our adult products. Our policy is aligned with industry best practices and draws inspiration from the security measures implemented by leading brands, such as those detailed on lovensen.

Data Collection and Usage:

We collect minimal personal information required for order processing, shipping, and customer support. This may include your name, address, contact details, and purchase history. We assure our customers that we do not sell or share this information with third parties for marketing purposes.

Our commitment to you

We are continually working to ensure that all of our platforms and products are secure. As part of this commitment, we are active members of the Internet of Dongs (IoD), an initiative set-up with the goal of protecting the security and privacy of people using connected and remote-controllable sex toys.

We aim to take a preventative approach, with a number of initiatives under way. We believe this is the best way to protect our customers, so your products are secure and the data and information are safe.


Our customer support team is committed to maintaining the confidentiality of your queries and concerns. We encourage customers to reach out to us with any issues, ensuring a prompt and discreet resolution.

Exceptions & Rules

Any activity that would disrupt, damage, or adversely affect any third-party data or account is not allowed. Please do not mass create accounts to perform testing against Lovense applications and services. Also, do not perform brute force testing to determine whether rate limiting is in place for particular APIs or pieces of functionality.

Do not publicly disclose any vulnerabilities before you inform us about them and receive a reply from us as to when these vulnerabilities will be fixed.

Do not publicly disclose any user information or data even after the reported issue has been fixed.

Regular Security Audits

To stay ahead of potential security threats, we conduct regular security audits and assessments of our systems. This proactive approach allows us to identify and address vulnerabilities promptly, maintaining a secure environment for our customers.

Compliance with Legal Standards:

We adhere to all relevant data protection laws and regulations, ensuring that our practices align with international privacy standards. Our commitment to legal compliance extends to the jurisdictions in which we operate.

The following are strictly prohibited

  • Denial of Service attacks.
  • Physical attacks against offices and data centers.
  • Social engineering of our service desk, employees, or contractors.
  • Compromise of Lovense users or employees account.
  • Automated tools or scans, botnet, compromised site, end-clients, or any other means of large automated exploitation or use of tools that generate a significant volume of traffic.

Transparent Communication:

In the spirit of transparency, any changes to our Consumer Privacy and Security Policy will be communicated to our customers in a timely manner. We encourage our users to review this policy periodically to stay informed about how we protect their information.

Conclusion: At lovehub, we are dedicated to fostering a safe and secure environment for our valued customers. This Consumer Privacy and Security Policy reflect our commitment to protecting your personal information and ensuring a positive experience with our adult products. If you have any questions or concerns regarding our privacy and security practices, please contact us at [customer support email]. Thank you for choosing lovehub